HOW TO CHECK EMAIL CLICKED/OPENED
IN AN AUTOMATION FLOW?

Steps to check email clicked/opened

Steps to check email clicked/opened

Under the ‘Messaging’ section, you will get the ‘Send Email’ step

The system will allow you to configure that step

Please, make the changes as per your requirement.

Update domain URL Shortener

Please, navigate to the ‘Settings’ tab of the ‘Email Send’ step. On the ‘Custom Domain URL Shortener’ dropdown, please select any option except ‘Do not Convert Links to Short Links’

Add the ‘Wait For Email/SMS Reply/Click/Open’ step

Please add the ‘Wait For Email/SMS Reply/Click/Open’ step to your flow under the Email Send’ step. This step is available under the ‘Logic’ section.

Configure the ‘Wait For Email/SMS Reply/Click/Open’ step

On the configuration tab, you need to set the monitoring step, waiting time, etc

Here, you can set the step that you want to monitor

Set the event status 

And set the waiting time

Now, please add the necessary steps as per your requirement